My order never arrived, what do I do?

Oh no! Although our shipping carriers work independently to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! From time to time, a system error might cause a label to be printed but the product not to be shipped. If your order has not moved from our warehouse after more than 2 days, please contact us and we will double-check everything for you. If your order is en route and the tracking hasn’t been updated in an unusually long time, please file a claim with the carrier and contact us. If your order is time sensitive, we will do our best to get another order out while the claim is being processed. Did this answer your questions? Thank you for your feedback