Company FAQs

• Can I change or cancel my order?

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• Can I change the shipping address for my order?

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• Can I change the size/color of an item in my order?

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• Can I exchange an item?

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• Can I request a custom solution for my specific door?

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• Can I return a gift card?

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• Can I track my order?

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• Can I use a gift card to make a purchase?

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• Can I use multiple coupon codes on one order?

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• Can I use multiple payment methods for one order?

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• Can you tell me more information about your products?

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• Customer Service? Service hours?

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• Do I need to remove any weather stripping already in the door before installing a new one?

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• Do you do custom-built orders?

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• Do you have a distributor in Canada? If not, do you ship here?

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• Do you have a list of local installers in the Reading, PA area, or would I purchase the product and have a carpenter install it?

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• Do you have an affiliate program?

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• Do you have any solutions for garage doors?

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• Do you mix and match colors in kits?

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• Do you offer a 100% guarantee?

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• Do you offer any discounts?

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• Do you offer a warranty on your products?

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• Do you offer bulk ordering for distributors or property managers?

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• Do you offer discounts for bulk orders?

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• Do you offer free shipping?

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• Do you offer international shipping?

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• Do you offer price matching?

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• Do you provide locking systems?

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• Do your products work on out-swinging doors?

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• How can I check the balance of my gift card?

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• How can I check the status of my order?

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• How can I contact your customer service team?

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• How can I provide feedback or review a product?

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• How can I unsubscribe from your newsletter?

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• How did you apply color to your products? Was it painted?

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• How does Door Armor work?

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• How do I apply a coupon code?

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• How do I install Door Armor products?

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• How do I request a refund?

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• How Do I Return or Exchange My Item?

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• How do I sign up for the Warranty?

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• How do I track my order?

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• How effective is Door Armor in preventing break-ins?

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• How long does shipping take?

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• How long has Door Armor been in business?

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• How long will it take to receive my order?

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• I'm interested in the Door Armor Pro Side Light Door Security Kit & the Pry Shield but I need it in black. Do you plan to make it in black? If not, do you think spray painting it would work?

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• I need an installer | Can you recommend an installer?

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• Installing door armor

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• In your advertisement, it said free shipping on orders over $99.00. Can you tell me why I was billed for shipping?

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• I want to make a security room in my home. Can I put your product on a standard interior door or should I replace it with a steel door and your product?

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• I want to secure my interior bedroom door. What product should I use?

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• Military discount affiliate id, what is it? What is the affiliate id for the Military form?

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• Military, Police & First Responders

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• My custom door is 2" thick. Can I use your products on it?

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• My order never arrived, what do I do?

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• Returns and Exchanges

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• Warranty

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• We are replacing our doors. Do you recommend wood, fiberglass, or steel doors?

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• What colors are available for Door Armor?

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• What colors do you offer your products in?

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• What do you do if you don't have two quarters' worth of space between your door and your jamb?

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• What happens if my door is kicked in despite having Door Armor installed?

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• What is the difference between steel jambs and steel doors?

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• What is the purpose for the Pro Door Shields?

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• What is the unique identifier on the military discount page

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• What is the weakest part of the door?

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• What is your customer service team's response time?

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• What is your phone number?

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• What is your return policy?

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• What is your return policy?

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• What payment methods do you accept?

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• Where are your products made?

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• Where do I go for the military discount?

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• Where do you recommend the hinge shields to go?

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• Why do you need to use each part in the kit?

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• Why do you use Torx screws and not square drive or phillips head screws?

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